Best Practices for Enterprise Voice Call Recording Compliance #Infographic

Best Practices for Enterprise Voice Call Recording Compliance #Infographic

While enterprise text messaging is currently considered the fastest growing trend in enterprise mobile communications, a substantial number of employees still use voice calls to communicate with their colleagues and customers can not be denied. As such, financial firms that require their employees to use their smartphones to make business-related phone calls need to have specific policies and systems in place to ensure they stay consistent with various voice call recording regulations and capture voice calls.

For example, US banks must report all their customer transactions when they buy or sell a stock, such as the orders they receive from their customers over the phone. Financial firms will document such voice calls as evidence that they comply with the customer's request and have not infringed any laws.

Read on as we clarify some best practices for voice call recording in the financial sector, and WhatsApp call recording in this infographic.

Best Practices for Enterprise Voice Call Recording Compliance #Infographic

infographic by: www.telemessage.com

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